FAQ > eStatement

What are the key features of the eStatement Service?

eStatement Service allows you to view electronic version of your Life Insurance policy statements online via myPrudential Life Insurance account anytime, anywhere. The electronic version looks the same as the paper version you receive today. eStatement are retained for up to last 3 years from the statement issue date.

 

In respect of any statement type which is subscribed to eStatement service, paper copies of that statement will no longer be sent to you for relevant policies. This will automatically apply to the same statement type of all further life policies issued by Prudential.

Is there a charge for eStatement Service?

No. eStatement Service is offered to you FREE of charge.

What types of statement are available for eStatement Service?

The following statement of Life Insurance polices are currently available for eStatement Service:

 

  1. Anniversary Statement
  2. Fund Trading Advice
  3. Premium Notice, Premium Reminder Notice & Premium Overdue Notice 
How can I subscribe to eStatement Service?

You can logon to myPrudential Life Insurance account. Click on “eStatement” on the left menu and then choose “Subscribe to eStatement” from the function list at the right top to start the subscription.

 

When will my subscription take effect?

Once subscription is completed, eStatement Service will be activated instantly that you can go to “View eStatement” and check out existing electronic version of statements, if any. However, for instruction submitted after 9:00pm, the suppression of delivering paper statements take effect on the next calendar day.

Do I need to subscribe eStatement Service for any new policies that I applied in the future?

No. Since the eStatement Service is subscribed by statement type, once subscription is completed, it will automatically apply to the same statement type of all further life insurance policies issued by Prudential.

How do I know my e-statements are available?

When new e-statement is available for viewing at your myPrudential Life Insurance account, you will receive an email from Prudential, e+Alert@prudential.com.hk, to your designated email address with a security phrase that you will have chosen in the subject line.

 

If respective e-statements are kept unread for more than 14 days, a reminder email will be sent to your latest designated email address.

Will I continue to receive paper statement after subscribing to eStatement Service?

No. In respect of any statement which is subscribed to eStatement service, paper copies of that statement will no longer be sent to you for relevant policies.

What is the format of my e-statement?

All e-statements are in PDF (Portable Document File). You need to install Adobe Acrobat Reader (version 5 or above) in your computer to view the e-statement.

If I cannot view Chinese fonts in the PDF files, what can I do?

You can download and install the free Chinese Traditional Font Pack files from Adobe website.

Why are the e+Alerts from Prudential stored in the Trash Box instead of Inbox?

Some webmail providers may have a chance to treat the email sent from Prudential as potential spam mails for several reasons. You are advised to add Prudential's email address, e+Alert@prudential.com.hk, on your address book to solve the problem.

Can I change my designated email address?

Yes. After logon to myPrudential Life Insurance account, you can change your designated email address whenever you want by one of the following:

 

  1. Click on "eStatement" on the left menu and then choose "Subscribe to e+Statement" from the function list at the right top. You may update the email address under the “Set up eAlert” section.
  2. Click on your profile at the right top and then choose "Update Contact Information". You may provide a new email address in "New Information" column.
Can I cancel eStatement Service in order to resume receiving paper statement?

Yes. You can cancel eStatement Service to resume receiving paper statement by giving a written instruction to Prudential and include (a) policy number, (b) full name of policyowner and (c) signature of policyowner. Upon receiving your written instruction, Prudential will take 7 working days to proceed.